Given this knowledge, Jill Busch, ManpowerGroup’s Director of Learning and Development, knew they needed to find an innovative training solution for Bullhorn. According to internal surveys, the page saw low usage rates, and recruiters preferred asking colleagues for guidance over accessing the web page to look for answers. To support post-training queries in the preview ATS, ManpowerGroup provided learners access to a web page containing links to relevant training videos and documents. Additionally, they were looking for a more effective way to support post-training queries at scale as those traditional training methods came with high maintenance costs. They already planned to use traditional classroom training sessions and eLearning. To ensure their recruiters were successful in Bullhorn, ManpowerGroup’s North American L&D team created a holistic training solution. ManpowerGroup Needed to Leverage Their In-System Self-Help Solutions In alignment with creating an innovative learning culture and making it as simple as possible to learn new skills, their learning and development (L&D) team looked into providing a moment of need learning solutions in addition to other relevant training material for the Bullhorn launch.

To be successful in Bullhorn, their recruiters needed training on documenting relevant data and moving candidates through the hiring process (e.g., sourcing to placement). With the launch of Bullhorn, their new applicant tracking system (ATS), ManpowerGroup wanted to create a quick and smooth transition for their recruiters. ManpowerGroup, a global leader in the workforce solutions industry for 70 years, knows that technical and human skill demands have changed faster than organizations could predict, and has committed to finding innovative ways to help their staff learn new skills and develop in their careers.

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